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Shipping
Our orders are usually sent as a parcel with standard shipping by our delivery partner DHL. Depending on the size of your order or the volume of parcels at the delivery partner, we may also ship by DPD, UPS or a freight forwarder.
Shipping to foreign countries is usually done by UPS.
We aim to process and ship all orders as quickly as possible. Available products are usually handed over to our shipping partners on the same day when orders are placed in the faller online shop by 2 p.m. (Monday - Friday). On average, the delivery time is 3-5 working days after the receipt of the order.
Delivery abroad usually takes 5-7 days.
In the case of short-term promotions, the delivery time may be extended due to the high number of requests. All items affected by this have a corresponding note in the item description. For deliveries by DHL, delivery is from Monday to Saturday. For deliveries by UPS, delivery is from Monday to Friday.
Your order is free of shipping costs if the order value exceeds Euros 99.00.
Shipping costs within Germany with an order value of less than EUR 99.00 are EUR 4.90.
For orders from other EU countries (Austria), we charge a flat shipping fee of EUR 10.99.
Foreign orders (EU foreign countries and non-EU foreign countries) can generally not be processed by cash on delivery. Orders from abroad can only be paid by credit card or PayPal, if applicable.
Note on import and customs costs:
Orders to Switzerland and Liechtenstein as well as other countries (EU foreign countries and non-EU foreign countries) may be subject to import duties and taxes, which are levied once a delivery has reached the country of destination. Any additional costs incurred for customs clearance are to be borne by the recipient. For more information, please contact your local customs authorities.
Is shipping really free of charge?
For orders of 99 euros or more, shipping within Germany is free of charge. Our deliveries are usually made from Monday to Saturday.
| Shipping costs valid for deliveries to Germany | |
|---|---|
| Order height | Shipping costs |
| from EUR 99.00 | Free shipping |
| under EUR 99.00 | 4,90 EUR |
In principle, faller audio delivers to any desired address within Germany, whether to your home, your workplace, family, friends or neighbours.
Users registered with DHL can also have their parcel conveniently sent to a DHL Packstation or branch. With the DHL Packstation, you can receive parcels when and where it suits you best. However, you may only be able to pay by PayPal or credit card. After you have registered once with DHL Packstation, you can enter your preferred Packstation as the shipping address and collect your parcels there.
Please enter the word Packstation and the corresponding number in the street field. The post number then goes into the field for additional information! Items with a minimum size of 15 x 11 x 1 cm and a maximum size of 75 x 60 x 40 cm are suitable for Packstations.
All our music systems can be sent to a DHL Packstation. If a parcel is too large for the Packstation, it is usually forwarded to the nearest post office branch. Shipments are also redirected to post offices if the selected Packstation is full.
Customers from Austria can place their orders in our German-language online shop. All customers outside these countries must place their orders via the respective language version in the online shop.
If you have ordered items for immediate delivery by prepayment via our online shop, we will initiate dispatch as soon as we have received your transfer as payment on our account. Please note that a regular bank transfer within Germany takes approx. 1 to 2 days and a bank transfer from other countries takes approx. 3 to 6 days. If you have the option to pay with a real-time transfer using your online banking app, your payment will be transferred to sonoro audio within 10 seconds and we can process your order immediately after sending it.
When ordering via our partner Klarna, you initiate payment directly from your account. In this way, we can process and dispatch items in stock immediately after receipt of the order.
If you order by credit card, your account will be charged directly and we can ship items in stock immediately after receiving your order.
When ordering with PayPal, you initiate the payment directly via the PayPal page. In this way, we can process and dispatch items in stock immediately after receipt of the order.
Yes, your tracking number (control number) will be sent to you by email as soon as the package leaves our warehouse.
Once your order has been processed and dispatched, you can check your delivery status using your tracking number (control number) with DHL via the https://www.dhl.de view.
If we use another shipping service provider, such as DPD or UPS, you can check your delivery status on the shipping tracking pages of the respective logistics company.
If you have not received a tracking number from us despite paying the outstanding amount, please contact our service team at support@faller-audio.com
You will be informed about the upcoming delivery by email from DHL when the package leaves our warehouse.
If the delivery is not successful, the parcel will be handed over to a DHL/Post office for self-collection.
If this is not possible, the package will be returned to our warehouse and booked out. A new delivery will be cancelled and the refund of the purchase amount will be initiated. Via https://www.dhl.de or the DHL Parcel App, you can check the current status of the delivery with DHL at any time using your tracking number.
Via https://www.dhl.de you can check the current status of your delivery with DHL at any time using your tracking number.
You will be informed of the tracking number in advance by email.
If you still cannot find or do not receive your parcel, please contact our service team at support@faller-audio.com. We will be happy to help you.
Please report any damage to your parcel immediately to the DHL driver, if you are able to do so, and also make a damage report to our service team.
This is especially important if items are damaged or missing.
Please state your name, address and the order number (AN...) and, if possible, send us photos of the damaged package.
Of course, you can also return defective parcels directly to us for a refund of the order value. Please use the instructions for the returns function.
