Cancellation policy & cancellation form
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must notify us (sonoro audio GmbH, Hammer Landstraße 45, 41460 Neuss, Germany, Tel.: +49 (0) 2131 / 77 86 056, e-mail: email@example.com) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form, which is not mandatory.
You can also fill out and submit the sample revocation form or another clear declaration electronically on our website https://faller-audio.com/service/kontakt/. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
We are sorry that you are not satisfied with your order and would like to return it. In addition to the statutory right of withdrawal of 14 days, we grant you an extended return period of 30 days. However, external defects must be claimed in writing within 14 days of receipt. The return is always free of charge for you.
Please contact our service via our contact form, by e-mail at firstname.lastname@example.org or contact us at +49 (0) 2131 / 77 86 056 so that we can assist you with the return.
You will receive a confirmed RMA document from us that you please enclose with the goods. Furthermore, you will receive a shipping label from us that you please stick on the original shipping label.
Please return the goods to us undamaged, with the delivered brown transport packaging and in the original packaging with all accessories and with all packaging components. Packed ready, take the package to the nearest branch of the shipping service provider.
You only have to pay for any loss of value of the goods if this loss of value is caused by insufficiently safe packaging or if it is due to your handling of the goods which is not necessary for checking the condition, properties and functioning of the goods.
In any case, please note the following points:
- Please send the package not to our office address in Neuss
- Do not send the package freight collect return, but use our return label
- It is best to use the original packaging for the return shipment to avoid the occurrence of transport damage
- Enclose the invoice or copy of the invoice and/or the delivery bill with the return shipment
We shall bear the costs of returning such goods which, due to their nature, can be returned to us normally by post. You shall bear the direct costs of returning such goods which, due to their nature, cannot be returned to us normally by post (forwarding goods), for each such goods we shall charge a maximum of 59.00 euros.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
If you finance this contract by means of a loan and revoke it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect or when the goods are returned, your lender shall enter into our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of this contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.
1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned clauses 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Postal cancellation form
If you want to cancel the contract by letter, please fill out this form and send it by mail to
sonoro audio GmbH
Hammer country road 45
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / Received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as applicable