Order

1. Place your chosen item in the desired version in the shopping cart by clicking on the "Add to cart" button. A window with your shopping cart will open on the right side of your screen. Here you will see all the items you have placed in your shopping basket. Then go to "Checkout".


2. In the next step, you can optionally log in (email address and personal password), register again or continue the order without registering as a "guest buyer". It is not necessary to create an account for an order via our online shop.


3. Now enter your delivery address or check the data provided. On the Shipping Information page you will find a list of the countries to which we currently ship.


4. Then select the desired payment method from our available payment methods and enter your billing address if different from the delivery address. If available, you can enter your voucher code here.


5. In the next step, check your order details under "Order overview". If everything is correct, please click on "Complete order".


6. As soon as we have received your order, we will send you an order confirmation with your order number by email.

The stocks of our articles are updated regularly and at short intervals. All items displayed in the faller audio online shop are usually available. Otherwise, this item is marked as "currently not available" and it is not possible to add it to the shopping cart.

If, in exceptional cases, you order an item that is shown as available but is nevertheless not available, we will inform you of this promptly by email.

However, for certain items that are currently not available, it is still possible to place a regular pre-order via the checkout process. You will then receive separate information from us as to when the item can be delivered again and will then process your pre-order.

Items that are no longer displayed in our online shop are usually sold out and will not be back.

With a bit of luck, you may still find some remaining stocks at our specialist dealers or other marketplaces such as Amazon.

After placing your order by phone or online, you will receive an email with your order confirmation shortly afterwards. If you have not received this email sent automatically, please make sure that it has not ended up in your spam folder.

If you actually do not receive a message, we must assume that your order was not successful. In this case, please contact our service team or place your order again if you wish.

Cancellation of the order is usually no longer possible once the order has been confirmed by us by email. In order to deliver as quickly as possible, your order goes directly into processing.

However, you can conveniently return individual items or the entire order to us within 14 days (or depending on the separately specified campaign period) of receipt. Please use our returns function for this.

If you wish to exchange items, please feel free to place a new order. A direct exchange is not possible, as "return and re-order" works faster for you. For further information please contact our service team via support@faller-audio.com or via our contact form.

As a rule, it is no longer possible to change the order once it has been confirmed by us by email. In order to deliver as quickly as possible, your order goes directly into processing.

Please use our return function for the return of goods. For further queries, please contact our service team via support@faller-audio.com or via our Contact form.